According to recent statistics, 41% of website visitors prefer live chat support to other contact channels. It’s no wonder then that websites with live chat have a massive boost in their conversion rates and higher average order value.
But, with so many live chat tools out there, it can be difficult to choose the right one to meet your needs.
To help you in that regard, I’ve written this Tidio review in which we take a look at the live chat tool and its impressive array of features that make it stand out from the rest, such as unlimited chatbot conversations, customizable workflows, website reporting, email marketing functionality, and more.
Tidio Summary
Ron’s Thoughts
Tidio is a complete customer service platform that lets you connect with customers easily and quickly. If you want to test the platform for a while before deciding to purchase a plan, you can do it by getting Tidio’s Free Plan. On top of that, Tidio offers sales chatbots that are very useful in most circumstances. You’ll also get live chat, live typing, and a free premium subscription if you’ve already signed up for a competing platform. Overall, Tidio is an excellent chatbot software.
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Biggest Pro:
Live Typing & Live Chat
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Biggest Con:
Lack of Detailed Reports
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Annual Discount:
Yes - 2 Months Free
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Price:
Starts at $19/Month
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Promotion:
Is Tidio Worth it?
Tidio is a powerful platform that comes with all your favorite features and tools in one place. The Tidio chat widget lets you respond to messages and manage store orders. Use one of the many pre-designed templates on the powerful chatbot builder to automate lead generation and sales. These templates have modern design and are optimized for maximum conversions.
You’ll be able to support multiple conversations without sacrificing the quality. You can assign team duties and simplify teamwork. Easily create chatbot scenarios, manage ticketing requests, follow up on conversations, and more.
All of this is possible from one convenient dashboard so you don’t have to keep jumping from one tab to another. You’ll be able to save time and money with this all-in-one website chat solution.
Who is Tidio Good For?
This live chat software is perfect for a wide range of users. It offers a fast and easy way to connect to your website visitors in real time.
Here’s a quick look at the types of users who can benefit from the software.
- Bloggers: Tidio allows you to learn who browses your site so you can reach out and connect.
- eCommerce Sellers: Make more sales with an AI-powered chatbot designed to boost conversions and increase revenue by up to 25%.
- Small Business Owners: Chat live and answer questions to boost satisfaction and retain more customers.
- Affiliate Marketers: Whether you’re a blogger, YouTuber, web designer, or eCommerce store owner, you can become a Tidio affiliate and start using your content to generate additional revenue.
- Marketing Agency: Use this platform to increase the number of leads collected for your clients.
Tidio Functionality
1. Ease of Use
It’s beyond the scope of this Tidio review to look at all the features. But, we’ll look at the main ones, starting with ease of use. Tidio has an easy-to-use interface that simplifies the process for everyone, especially beginners. You can install the chat widget within five minutes.
Creating your own chatbot scenarios requires zero coding, and once you log into your dashboard, you’ll find all the important data right at your fingertips.
Step #1: Configure Your Live Chat
Step #2: Add Details: Include a few more details so the platform can personalize your experience.
Step #3: Set Up Your Chatbot: You can then set up your first chatbot by following the prompts on the platform, starting with how you’d like to engage visitors in your chat window.
2. Live Chat Software
This feature allows you to add a chat widget to your site so you can connect with customers, chat with them, and solve their problems in real time. You can customize your chat window to watch your brand.
Use the Tidio live chat feature to offer custom discounts to certain site visitors based on their browsing history. Alternatively, you can make product recommendations according to visitor behavior. This tool provides you with a wide range of possibilities to help you improve your business and make more sales.
Automate Answers and Workflows
The platform has self-learning AI response bots that allow you to automate work. These are perfect for you if you are tired of answering the same questions repeatedly.
With this tool, you can automate many repetitive answers about order status, shipping, product availability, etc. This leaves the agents free to advise customers on complex topics.
Studies conducted by Tidio have shown that these AI response chatbots handle up to 47% of queries from customers without creating one single ticket. The bots use machine learning to analyze questions and categorize them before picking the best response for each customer.
Tidio has also launched a new conversational AI chatbot for small and medium businesses called Lyro. This chatbot is different from others because it’s more accurate, conversational, and capable of answering hyper-personalized customer support queries, similar to how a human agent would.
No matter which Tidio plan you choose, you’ll receive 50 free Lyro conversations. Lyro is easy to implement and doesn’t require any training.
As for Tidio itself, you can also create automated workflows to free up even more time for your team, which you can then use to focus on growing your business.
You can be up and running in minutes and get started right now to build trust with your customers across all your communication channels.
3. Sales Chatbot
A never-ending challenge for most businesses is how to turn site visitors into paying customers. Tidio provides you with sales chatbots designed to convert more visitors into customers and increase revenue by up to 25%.
This means you can make the most of your website traffic while saving on resources. For example, you can use your chatbot to provide a custom greeting or welcome message to help you with lead generation.
As soon as you sign up for a Tidio account, you get immediate access to the Sales Chatbot, which means you’ll be able to start selling more than ever and boosting revenue with your choice of over 35 pre-designed chatbots made to sell.
Each full-scale chatbot is created with the best eCommerce sales techniques in mind and allows you to:
- Answer product questions 24/7;
- Recommend new products;
- Increase sales;
- Generate leads; and
- Enable conversational sales from your eCommerce store
Alternatively, you can build your own chatbot using the simple and intuitive interface and drag-and-drop builder on the platform.
Leverage prompts and discounts to help move users down your sales funnel. In fact, you can create entire chatbot selling scenarios easily without having to touch one line of code.
You can also use a deep Shopify integration to improve the efficiency of your agents and delight your customers. You’ll get access to advanced features such as customer order history, a self-service chatbot, and a live preview of the shopping cart.
Compared to other tools, Tidio offers a comprehensive range of features from standard chat to automated chatbot features, and more.
4. Ticketing Feature for Customer Service
Tidio also helps you supercharge your customer service team by providing you with a smart ticketing system that allows you to solve more problems in less time. This customer service tool uses automation to speed up your team’s response time and turn chaos into order.
Turn support emails into tickets to easily keep track of customer requests. You’ll be able to manage everything at scale without disturbing your workflow.
Your emails are located in a dedicated tab that’s separate from chat which allows you to quickly check on the status and assigned operators.
Detailed analytics allow you to monitor your team’s performance and give you valuable insights to make improvements wherever necessary. The platform also makes it easy for you to distribute the workload so you can control the queue.
This no-fuss ticketing feature makes it super easy for you to manage your support emails at scale.
You can monitor, prioritize, and assign customer requests in one convenient place. Maintain team organization and respond faster than ever before.
5. Affiliate Program
Tidio is one of the leading live chat and chatbot providers. The platform continues to grow in popularity thanks to its ability to help businesses grow.
You too can leverage this success by becoming a Tidio partner. If you join the affiliate program, you will receive 30% for each sale you make. The program is available to everyone and works in a very simple way.
How Tidio Affiliate Program Works:
Simply join for free as an affiliate and wait for approval. Once approved, you can use your affiliate link to promote Tidio products on your website, social media, email, or anywhere else online.
Any time someone signs up, you will receive up to 30% lifetime commissions in monthly payments.
Tidio Pros and Cons
Like any other piece of software, Tidio comes with its own unique pros and cons. Here’s a quick look at some of its benefits and drawbacks so you can determine if it’s the right software to meet your needs.
Pros:
- Free Plan Available: Tidio has a free plan that you can use for as long as you want. Only upgrade to unlock more features as your business grows.
- Live Chat: Boost customer satisfaction with the live chat feature. Use it to offer discounts, answer questions, and solve problems in real time.
- Online Store Sales Calculator: Tidio provides a handy calculator that allows you to estimate how chatbots will increase your conversion rates based on your current results.
- Free Premium Subscription: If you’re already signed up on a competing platform, Tidio matches your existing subscription which means you can switch and pay nothing until your previous contract comes to an end.
- Live Typing: See your customers’ conversation live as they are typing so you can reply instantly.
- Chat History: Tidio saves all chat conversation records and makes them accessible to those who provide support.
Cons:
- Basic Reports: The reports you get are pretty basic, and you may have to integrate a third-party tool to get more robust visitor analytics.
Tidio Competitors
Tidio offers a range of tools that help you manage your entire business in one place so you can stop switching between different platforms. No more wasting time jumping from one app to another.
Everything you need for your customer relationship management is in one place, including live chat, chatbots, integrations, team departments, a ticketing system, a multichannel feature, and more.
However, if you should find that this platform doesn’t cater to all your needs, you might consider one of the following Tidio alternatives.
Tidio vs LiveChat
LiveChat is a complete customer service platform that lets you connect easily with your customers so you can provide them with effective support at the right time. Tidio does that, as well, except that the platform provides you with everything you need in one place, and at an affordable price.
Compared to LiveChat, you get a lot more features for a much lower price. For example, Tidio includes sales chatbots in its pricing, whereas LiveChat does not. Also, Tidio has a free plan that you can use forever, but LiveChat only offers premium subscriptions.
Tidio vs Intercom
Intercom is a great platform for providing live chat service on your website. It includes unlimited chatbots, multichannel, and ticketing. However, it doesn’t provide a sales chatbot or offer a free plan.
Tidio, on the other hand, is an all-powerful tool that does it all better. For example, it provides you with a more advanced customer service solution with a simple interface that makes live chat fun. All the platform’s best features are available in a single panel, making it extremely easy to use for your entire team.
No need to spend weeks learning how it works, you’ll be able to improve your sales tactics right away. If you need assistance, the support team is always on standby.
Tidio vs Gorgias
This is a Tidio alternative worth considering. It offers powerful Shopify integration, multichannel, and ticketing features. However, Gorgias has a few downsides. The platform charges for each customer interaction whereas, as this Tidio review has shown, you get an unlimited number of conversations to freely communicate with your customers. This way, you’ll be able to grow your business and not your bills.
Also, Tidio has brilliant self-learning AI response bots that handle many of your customer queries so fewer tickets are created. Moreover, the platform allows you to use automation to jumpstart your sales process and resolve many issues around-the-clock, even when you’re not available. You never again have to worry about missed conversations.
With Gorgias, you are expected to know what you want and choose a plan right away, whereas Tidio allows you to test each feature, see what you like, and only then pick your plan.
Pricing
Tidio has transparent pricing that adjusts to your needs. Pricing plans are as follows:
- Free Plan: $0/month: Tidio has a free forever basic plan that comes with all the essential features. You get live chat conversations with 50 users and Chatbot conversations with 100 users. When you’re ready to grow, you can upgrade to a paid subscription to unlock more features. No credit card is required to sign up, and you get a seven-day free trial on all premium plans.
- Communicator Plan: $15.83/month: This is the perfect plan for you when you’re ready to expand your team (not only your customer base). It comes with all the free plan features, as well as unlimited live chat features, up to 5 operators, and analytics to help you measure performance and improve your sales based on actual data.
- Chatbots Plan: $32.50/month: This is a handy add-on with automation designed for self-service. It can be bundled with other plans and includes everything in the “Communicator” plan + chatbot conversations with 40,000 users, chatbot templates, visual chatbot editor, and third-party integrations.
- Tidio+ Plan: $240.83/month: Includes everything in the “Chatbots” plan + Ti Tidio AI response bots, 24/7 emergency phone support, multisite support, custom integrations, email marketing, a dedicated customer success manager for training sessions and account review, and even chatbot building assistance
The Tidio price plans listed above are based on annual plans. When you pay annually, you get two months free.
Product Support
Tidio offers world-class support. The platform has a team on hand and ready to assist you in setting up your account, building chatbots, making improvements, and more. You can contact support via chat, and they typically reply in a few minutes.
With the Tidio+ plan, you get dedicated support, including a customer success manager and personalized training sessions.
Tidio provides standard support 24/5 through the following channels:
- Live Chat: Click the chat bubble on the website to talk to a friendly and experienced customer support agent.
- Email: You can email the support team or submit a request on the website. The typical response time for email is a few hours.
- FAQ Chatbot: Ask your question and get immediate answers from the platform’s AI-powered FAQ chatbot.
- Help Center: Here, you’ll find comprehensive documentation with everything you need to know to get started with Tidio, including Tidio offers, ways to boost sales, email marketing features, and more.
Integrations
Tidio integrates with all your work tools to make it easier for you to get everything done from one convenient place. You can connect the platform to dozens of apps and software tools in under five minutes.
Integrations include:
- Shopify, ShopifyPlus
- WordPress
- BigCommerce
- Ecwid
- PrestaShop
- Google Analytics
- Mailchimp
- HubSpot
- Pipedrive
- Zendesk
- Zapier
- Judge.me
- Klaviyo
… and many more through Zapier integration.
Is Tidio Legit?
And with this section, we’ll be ending the Tidio review.
With this platform, you can make customer experience your competitive advantage. The live chat features allow you to start conversations, build excellent customer relationships, and win loyal customers. You’ll be able to grow your sales through excellent customer service.
Some of the most outstanding features on the platform include a powerful sales chatbot, customer support chatbot, unlimited conversations, ticketing, a set of AI-powered support tools (Tidio AI), multichannel, and affordable cost per agent.
All of this can be achieved with no coding required.
Check out what this happy user had to say about the platform:
Are you ready to use an all-in-one customer experience suite with all the tools you need to manage your business? If so, then sign up for a free trial on Tidio right now.