eVoice Review: Is This VPS Right For You?

In today’s fast-paced business world, effective communication is the key to success. Enter eVoice, a comprehensive virtual phone system designed to streamline and enhance your business communications. 

eVoice offers a communication tool that promises to revolutionize how businesses manage their phone systems. From small startups to growing enterprises, eVoice caters to a wide range of organizations looking to professionalize their communication infrastructure without the hefty price tag of traditional phone systems.

In this review, we’ll dive into the core features of eVoice, examine its pricing structure, and evaluate its performance across various aspects such as call quality, user experience, and customer support. We’ll also compare eVoice to some of its competitors and share insights from real users to give you a comprehensive understanding of what this service has to offer.

eVoice Features and Services

eVoice offers a robust set of features designed to meet the diverse communication needs of modern businesses. Let’s explore the key components that make up this comprehensive offering:

1. Phone System

eVoice’s core offering is its phone system, which provides businesses with a professional telephone presence without the need for physical hardware installation.

Choose from a wide range of local area codes to establish a presence in specific regions, or opt for toll-free numbers to provide easy, cost-free access for your customers across the country.

eVoice also helps you expand your global reach with international phone numbers, allowing you to establish a local presence in foreign markets without the need for physical offices.

2. Call Management Tools

eVoice equips businesses with powerful call management features to ensure efficient handling of incoming calls. Two standout features include: 

Call Forwarding, Routing, and Screening

You can customize how calls are directed within your organization. For instance, you can set up rules to forward calls to specific team members or departments based on time of day, caller ID, or other criteria. eVoice even allows you to screen calls to prioritize important contacts and manage unwanted calls effectively.

Customized Greetings and Auto Attendant Functionality

You can use eVoice to create professional greetings that welcome callers and guide them through menu options. The auto-attendant feature acts as a virtual receptionist, ensuring calls are directed to the right person or department without human intervention.

3. Voicemail and Messaging

Stay connected and never miss important messages with eVoice’s advanced voicemail and messaging features:

• Voicemail transcription and delivery: Receive voicemails as text transcriptions, allowing you to quickly scan messages without having to listen to audio recordings. This feature is particularly useful for busy professionals on the go.
• Text messaging and voicemail-to-email capabilities: Send and receive text messages directly from your eVoice number. Additionally, have voicemails automatically forwarded to your email inbox for easy access and archiving.

eVoice includes an add-on feature for unlimited texting to anyone in the U.S. and Canada, as well as toll-free texting, enabling your customers to message you at no cost. 

You can easily send individual texts or group messages to up to 10 recipients, allowing for effective communication with your teams and clients.

4. Mobile App and Desktop App

eVoice understands the importance of mobility. You can download the eVoice mobile app to access your account from your smartphone or tablet, ensuring you stay connected anytime, anywhere.

• Make and receive calls
• Manage voicemails
• Adjust settings

… and more – all from your smartphone

In addition to core features, the mobile app supports unlimited texting within the U.S. and Canada, including toll-free texting options for your customers. This functionality allows for quick and efficient communication, making it easier to engage with clients or teams.

5. Conference Calling 

Conference Calling allows you to easily facilitate team communication and client meetings. 

Host multi-party calls easily, with features like call recording and scheduling to enhance your virtual meetings.

6. Additional Features Worth Noting

eVoice offers several other features that contribute to its comprehensive communication solution. These include: 

• Call Recording: Record important calls for training, quality assurance, or legal compliance purposes.
• Custom Hold Music: Provide a professional experience for callers on hold with custom music or messages.
• Fax-to-Email: Receive faxes directly to your email inbox, eliminating the need for a physical fax machine.
• Unlimited Messaging: Send and receive text messages to multiple recipients.
• Professional Greeting: Have your greeting recorded by a professional voice talent.
• Voicemail Transcriptions: Convert voicemails to MP3 or WAV files and send them to any email.
• LiveReceptionist: Enlist trained, U.S.-based receptionists to handle your inbound calls.
• Click to Call: Make phone calls directly from your Dashboard.

These features collectively make eVoice a versatile and powerful tool for businesses looking to enhance their communication capabilities. In the following sections, we’ll explore how these features translate into real-world performance and value for users.

User Experience

eVoice offers a user-friendly experience designed to streamline communication for businesses. The setup process is straightforward, allowing users to create an account in just a few minutes. 

After signing up, you can quickly customize your settings, including selecting a toll-free number or a local phone number. The intuitive interface guides you through the necessary steps, making it easy for even those who are not tech-savvy to get started without hassle.

Once set up, the ease of use is one of eVoice’s standout features. The dashboard is clean and organized, allowing users to manage calls, texts, and voicemails effortlessly. 

Features like call routing, voicemail transcriptions, and custom greetings are readily accessible, enhancing overall functionality. Users can easily navigate through options to adjust settings as needed, ensuring a seamless experience.

The mobile and desktop apps further enhance user experience, providing flexibility for those on the go. Available for both iOS and Android (Windows and Mac), the app allows you to manage your eVoice account from your smartphone or tablet. 

You can make and receive calls, send texts, and access voicemails directly from the app, ensuring you stay connected no matter where you are.

Call Quality and Reliability

eVoice is renowned for its call quality and reliability, making it an excellent choice for businesses that rely on clear communication. 

During conference calls, eVoice maintains consistent audio clarity, allowing participants to engage without interruptions. The platform’s advanced network infrastructure supports high call volumes without compromising quality, making it ideal for teams that need to connect regularly.

Reliable Uptime

In terms of uptime, eVoice boasts impressive reliability, with a strong track record of service availability. Most users experience minimal outages, and the service is designed to handle unexpected traffic spikes, ensuring that communication remains uninterrupted even during peak times. 

Regular updates and maintenance further enhance performance, giving businesses confidence that they can rely on eVoice for their communication needs.

Overall, eVoice provides a dependable solution for voice communication, allowing businesses to conduct meetings and discussions seamlessly, ensuring that every call contributes positively to their operations.

Customer Support

eVoice excels in customer support, offering users a range of resources to ensure they have the assistance they need. The service provides multiple channels for support, including

• Live chat;
• Email; and 
• Phone options.

This allows users to choose the method that best suits their preferences.

Response times are typically quick, with knowledgeable representatives ready to assist with any questions or issues that may arise. Whether it’s troubleshooting technical problems or navigating the platform’s features, eVoice support teams are dedicated to delivering effective solutions. You won’t be talking to a bot, but a real person. 

In addition to direct support, eVoice offers a comprehensive knowledge base filled with articles, FAQs, and tutorials. This resource empowers users to find answers independently, enabling them to troubleshoot common issues or learn about advanced features at their own pace.

Customer feedback often highlights the professionalism and responsiveness of the support team, reinforcing eVoice’s commitment to user satisfaction.

Pricing: How Much Does eVoice Cost? 

eVoice offers a tiered pricing structure to accommodate businesses of various sizes and needs. Plans start from $14/month ($12/month billed annually). 

There’s a plan for every type of business – from starter plans for small businesses or solopreneurs, and tailored solutions for large organizations. You can choose according to your needs. 

Each plan comes with the following core features: 

• Voicemail
• Multiple Extensions
• Merged Calling
• Call Routing
• Auto-Attendant
• Usage Reports
• Screening, Greetings, Blocking
• Hold Music
• Virtual Fax
• Mobile App
• Click to Call 

Overall, eVoice’s pricing structure aims to provide value for businesses at different stages of growth, with the flexibility to scale as needed.

Pros and Cons

Like all other virtual phone systems, eVoice comes with its own set of benefits and drawbacks. Here’s a quick look at some of its most prominent pros and cons to give you a clearer idea of what’s on offer. 

Pros of eVoice: 

1. Unlimited calling within the U.S. and Canada
2. Choose between a local or toll-free number when you sign up
3. Option to retain your existing phone number
4. No need to purchase additional hardware
5. A 30-day satisfaction guarantee for refunds
6. Support for internet faxing is available.

Cons of eVoice: 

1. Lacks a whiteboard feature for sketching.
2. Apps do not offer conferencing capabilities.
3. The free trial requires a credit card to access.

These pros and cons should be considered in the context of your specific business needs and priorities. While eVoice offers many key benefits, potential users should be aware of its main limitations when making their decisions.

eVoice Customer Testimonials

To provide a well-rounded perspective on eVoice, let’s look at what real users are saying about the service. 

We’ve gathered feedback from reputable review sites such as Trustpilot, G2, and Capterra to give you a sense of customer experiences:

Positive Feedback:

1. Sarah T., Small Business Owner (Trustpilot, 5/5 stars): “eVoice has been a game-changer for my consulting business. The virtual receptionist feature ensures I never miss important calls, even when I’m with clients. The mobile app is intuitive and allows me to manage my business calls on the go.”
2. Mark R., Marketing Agency Director (G2, 4.5/5 stars): “We’ve been using eVoice for over two years now, and it’s significantly improved our client communication. The call routing features are fantastic, and the voicemail-to-email functionality saves us tons of time. Customer support has always been responsive when we’ve needed help.”
3. Laura M., Real Estate Agent (Capterra, 4/5 stars): “eVoice’s text messaging feature has been invaluable for quick client communications. The ability to have a local number in multiple areas has also helped expand my business reach. It’s user-friendly and offers great value for the price.”

Critical Feedback:

1. John D., IT Manager (Trustpilot, 3/5 stars): “While eVoice offers a good range of features, we’ve experienced occasional call quality issues during peak hours. Their customer support was helpful but took longer than expected to resolve our problems.”
2. Amanda K., Freelance Designer (G2, 3.5/5 stars): “The setup process was a bit more complicated than I anticipated. Once everything was configured, the service worked well, but I wish the initial onboarding was more streamlined for non-tech-savvy users.”
3. Robert L., Startup Founder (Capterra, 4/5 stars): “eVoice has been mostly great for our startup. The only drawback is that some advanced features we need are only available on higher-tier plans, which stretches our budget. But overall, it’s been a reliable service.”

These testimonials highlight eVoice’s strengths in providing a comprehensive virtual phone system with useful features for small to medium-sized businesses. 

Users particularly appreciate the mobile app, call management features, and the professional image it helps create. However, some users have experienced challenges with call quality during peak times and initial setup complexity.

It’s important to note that experiences can vary based on specific business needs, technical expertise, and expectations. Potential users should consider these diverse perspectives alongside their requirements when evaluating eVoice as a solution for their business communication needs.

eVoice Alternatives

When considering communication solutions, exploring alternatives to eVoice can help you find the best fit for your business needs. Whether you’re looking for different features, pricing options, or unique capabilities, there are several VoIP services available that cater to various requirements. 

Here’s a look at some notable alternatives to eVoice that you might want to consider.

RingCentral

RingCentral is a cloud-based communication platform that offers a comprehensive suite of services, including voice, video, team messaging, and contact center solutions. Known for its robust feature set and scalability, RingCentral is particularly popular among medium to large businesses.

Key features include unlimited calling within the US and Canada, multi-level auto-attendant, call recording, and advanced analytics. RingCentral stands out with its extensive third-party integrations, supporting over 200 business apps including Salesforce, Microsoft 365, and Google Workspace. 

Its video conferencing solution, RingCentral Meetings, supports up to 200 participants, making it suitable for large-scale virtual collaborations.

While RingCentral tends to be pricier than some competitors, it justifies the cost with enterprise-grade security, 99.999% uptime SLA, and 24/7 customer support. The platform’s flexibility and scalability make it an excellent choice for businesses anticipating growth or requiring a unified communications solution that can adapt to changing needs.

Grasshopper

Grasshopper is a virtual phone system designed primarily for small businesses, entrepreneurs, and startups. It offers a straightforward, no-frills approach to business communications, focusing on essential features without overwhelming users with complex options.

Grasshopper’s core offerings include custom greetings, call forwarding, voicemail transcription, and business texting. Users can choose from local, toll-free, or vanity numbers. The mobile app allows for easy management of calls and messages on the go, effectively turning personal smartphones into business lines.

One of Grasshopper’s main advantages is its simplicity and ease of use. The setup process is quick, and the learning curve is minimal, making it ideal for small teams without dedicated IT support. 

Pricing is transparent, with all features included in every plan – the only difference being the number of phone numbers and extensions.

While Grasshopper may lack some advanced features of larger competitors, its focus on simplicity and affordability makes it an attractive option for small businesses seeking a professional phone presence.

Ooma Office

Ooma Office is a business phone system that bridges the gap between traditional landline systems and modern VoIP solutions. It’s designed to cater to small to medium-sized businesses that want the reliability of a traditional system with the flexibility of internet-based communications.

Ooma offers both on-premises and cloud-based solutions, allowing businesses to choose based on their infrastructure and preferences. Key features include:

• A virtual receptionist
• Ring groups
• Music on hold
• Voicemail-to-email

Ooma also provides a mobile app for iOS and Android, enabling users to make and receive business calls on their personal devices.

What sets Ooma apart is its emphasis on call quality and reliability. The system uses proprietary algorithms to prioritize voice traffic, resulting in clearer calls even on busy networks. Ooma also offers unique hardware options, including desk phones designed specifically for their system.

While Ooma may not have as extensive a feature set as some competitors, it excels in providing a reliable, high-quality voice solution with straightforward pricing and minimal setup complexity.

The Final Word

As we wrap up our comprehensive review of eVoice, it’s clear that this virtual phone system offers a robust set of features designed to enhance business communication. eVoice stands out with its flexible virtual phone system, powerful call management tools, and The platform’s strengths lie in its user-friendly interface, comprehensive mobile app, and the ability to scale services as businesses grow. 

The variety of available features, from call routing to voicemail transcription, provides a solid foundation for professional communication management. However, like any solution, eVoice is not without its limitations, as mentioned in the Pros and Cons section. 

So, when considering whether eVoice is the right fit for your business, it’s essential to weigh these factors against your specific needs and budget. 

To help you make your decision, here’s a quick summary of who eVoice is particularly well-suited for:

• Small to medium-sized businesses looking to establish a professional phone presence without significant infrastructure investment.
• Companies with remote or distributed teams that require flexible communication tools.

Ultimately, eVoice offers a solid, feature-rich virtual phone system that can significantly improve business communication for many organizations. Its balance of functionality, ease of use, and scalability make it a worthy contender in the competitive landscape of business communication solutions.